Terms & conditions
Tools
Check out some tips we want to give you before packing.
Useful links.
Introduction
These conditions explain the obligations, responsibilities and right of both parties: the Customer (reference: "you", "your") and the Removal/Storage Contractor (reference: "we", "us" ,"our"). Your attention is drawn to Clause 9 which presents our liability to you for damage or loss of goods and property.
1.Quotation
1.1 Our quotation does not include customs duties and inspections or any taxes/ fees. It does include us accepting the liability for your goods.
1.2 Although we quote a fixed price, we may change the price or make additional prices if any of the following have not been taking into consideration:
1.2.1 If due to any circumstances outside our control the work is not completed or carried out within three months.
1.2.2 Our costs may increase as a result of currency fluctuation or changes in taxation or freight charges beyond our control.
1.2.3 We supply any additional services, including moving or storing extra goods.
1.2.4 We have to pay parking or other fees/charges in order to carry out services your behalf.
1.2.5 There are delays outside our reasonable control which increase or extend the time/ resources allowed to the completion of our work.
1.3 If any such circumstances, adjusted charges will apply and become payable.
1.4 Our quotation is not a guarantee that we have vehicle availability on the day required by you. Your acceptance of our quotation does not constitute a contract between us and until you have received out written confirmation that we can move your goods on your required date. The written confirmation will be sent to you within one day of our receipt of your acceptance of our quotation.
2. Work not included in the quotation
2.1 Unless previously agreed in written we will not:
2.1.1 Dismantle or assemble unit furniture (flat-pack), fittings or fitments.
2.1.2 Disconnect, reconnect, dismantle or reassemble of appliances, fixtures, fittings or equipment.
2.1.3 Lay or take up fitted floor covering.
2.1.4 Move or store any items under Clause 3.
2.2 Move any item which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item in question or its surroundings.
3. Goods not to be submitted for removal / storage
3.1 Unless preciously agreed in writing by an authorized company representative, the following items must not be submitted for storage/removal and will not be moved/store by us. We recommend that a properly qualified person is separately employed by you to carry out these services.
3.1.1 Prohibited or stolen goods, pornographic material, drugs, potentially dangerous, damaging or explosive items (including bottles, paints, aerosols, firearms and ammunition)
3.1.2 Jewellery, trinkets, watches, precious stones/materials, money, stamps, deeds, securities, coins or goods/collections of any similar kind.
3.1.3 Goods likely to encourage vermin or other pests to cause infection.
3.1.4 Frozen/ refrigerated food.
3.1.5. Any animals and their cages or tanks including pets, birds or fish.
3.1.6 Boats, caravans and cars.
3.1.7 Wines, spirits, perfumery, furs, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives.
3.2 If we do agree to remove such goods (only through written agreement), we will not accept liability for loss or damage unless due to our negligence in which case all these conditions will apply.
3.3 If you submit such goods without our knowledge and prior written agreement we will make them available for your collection and if you do not collect them within a reasonable time, we will be entitled to dispose of any such goods without notice. You will furthermore pay to us any charges, damages, expenses, legal costs or penalties incurred by us.
4. Your responsibilities
4.1 It is your sole responsibility to:
4.1.1 Declare to us the proper value or your goods being stored/ removed.
4.1.2 Obtain at your own expenses all documents necessary for the removal to be completed.
4.1.3 Be present yourself or appoint a representative at the departure and destination to ensure that nothing is removed or left in error or is left in the wrong room.
4.1.4 Prepare adequately and stabilize all appliances or electric equipment prior to their removal.
4.1.5 Provide us with a contact address for correspondence during removal / storage.
5. Ownership of the goods
5.1 By entering into this Agreement, you guarantee that:
5.1.1 The goods to be removed/ stored are your own property, or
5.1.2 You have authorization from the owner of the property to make this contract in respect of the goods.
5.1.3 You will take all responsibilities to pay any claim for damages and/or costs against either of the above if this provides to be untrue.
6. Our responsibilities
6.1 We as a Removal/ Storage Contractor are as follows:
6.1.1 To deliver your goods to you or produce them to your collection in the same condition as they were in the time they were packed/ made ready for transportation and/or storage.
6.1.2 In the case when we have undertake to pack the goods/ make the ready for transportation and/or storage, it is our responsibility to deliver them to you or produce them to your collection in the same condition as they were immediately prior to being packed/ made ready for transportation and/or storage.
7. Postponements/Cancellations
7.1 If you postpone or cancel this Agreement we will not make any charges on you unless you give us less than 24 hours notice.
8. Payment
8.1 Unless agreed by us in writing payment is requited by cleared funds in advance of the removal / storage period.
8.2 Unless contrary agreed in writing you may not withhold any part of the agreed price.
8.3 If the payment is overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
8.4 We reserve the right to terminate this contract if payment is not received before the removal date, and not to provide the services quoted for.
9. Our liability for loss or damage
9.1 If the case of loss or damage to your goods, if we are liable we will pay you up to a maximum of L40.00 sterling for each item is lost or damaged, to cover the costs or their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss / damage.
9.2 We may choose to repair or replace the damaged or lost item, case in which we will not be liable for any depreciation in value.
9.3 Other than due to our negligence, we will not be liable for any loss, damage or failure to deliver the goods if any of the following circumstances:
9.3.1 Invasion, war, acts of foreign enemies, civil war, terrorism, hostilities (whether war is declared or not), rebellion and/or military coup, act of God, industrial action or other such events outside our reasonable control.
9.3.2 Vermin or moth, insects or similar infestation, damp, mould, mildew or rust.
9.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable / unstable goods.
9.3.4 Loss or damage due to ionising radiations or radioactive contamination.
9.4 We also will not be liable for any loss or damage to:
9.4.1 Any goods in wardrobes, drawers, bags, boxes or other containers both packed and unpacked by us.
9.4.2 Jewellery, watches trinkets, deeds, precious stones, materials, money, stamps, coins, goods or collections of a similar kind, unless you have previously gave us full information including value and we have confirmed in writing that we will accept responsibility in accordance with 9.1 above.
9.4.3 Goods which have a pre-existing defect or are inherently defective.
10. Time limit for claims
10.1 For the goods delivered by us, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
10.2 In the case when you/you agent collects the goods, you must notify us in writing of any loss or damage at the time when the goods are handed over to you/your agent.
10.3 We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within seven (7) days (insurers requirement) of either their collection by you/you agent, or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.
11. Delays in transit
11.1 Unless we give a specifically agreed written timescale, arrival and departure times are an estimate only.o
11.2 If we do not keep to an agreed written timescale schedule and any delay is within our reasonable control, we will pay your reasonable expenses which arise as a result of our not keeping.
11.3 If though no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
12. Our rights to withhold or dispose of goods
12.1 We shall have a right to withhold and/or dispose of some/all of your goods until you have paid all of your charges and any other payments due under this or any other Agreement. This includes any fees/ charges we have paid on your behalf.
13. Sub-contracting the work
13.1 We never sub-contract our work.
14. Storage service
14.1 If you require our storage service you must provide a forwarding address and notify us in writing if changes, All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.
14.2 If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
14.3 Where we produce a list of goods (inventory) or a receipt and sent it to you, it will be considered accepted as accurate unless you write to us within 7 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.
14.4 In the case of revision of storage charges (periodically done), you will be given a 2 months notice.
15. Termination
If payments are up to date, we will not end this contract. However we may end it by giving you 3 months notice. If you wish to end your storage agreement, you must inform us in writing at lest ten days in advance. If we can release the goods earlier, we will do our best to do so provided that your account and any outstanding charges are up to date.
16. Jurisdiction
This contract is a subject to the laws of England and Wales or to the laws of Scotland if our principal place of business is there.